You Don't Have to Take Our Word for It!
Here's what some of our satisfied customers have to say about Bob's Auto Repair:
I have been using Bob's Auto Repair for over 20 years now. Bob and Steve are completely trustworthy. Their costs are fair, they communicate well and explain the problem in detail. My best review would be that I would NOT take my car to ANYONE else! These folks are that good! And, in this day and age, that is hard to come by!Judy E.
I can't say nothing but nice things about Bob the owner. I do business with him - nice all around guy. He does lamp inspection plus all Auto repair good fair prices, nice hard working employees, clean. Bob sits up front, go in and ask for him or his partner tell him I sent you he will take such good care of you. I highly recommend this shop for car repairs.Denise C.
Everyone should be happy to find an honest shop like this place.Jason K.
WOW! GREAT SERVICE! Others have mentioned how honest they are, but I want to talk about how friendly they are, and how important that can be. My elderly in-laws' car wouldn't start, even after a replacement battery from AAA just 9 months ago. I found the oil-change reminder postcard from Bob's Auto repair for their 96 Toyota Camry and called to schedule an appointment. Chris, the woman I talked to, was SO warm, friendly & helpful. She looked up their record, knew of the problem that other elders in our neighborhood had with dead batteries & talked about possible solutions after it was checked out. I told her I had to travel down from SF to jump my in-laws car before I brought it over, so she scheduled me midday so I could beat the traffic. Steve, the mechanic greeted me & put on a mask before we talked. I dropped off the car & went to Roundtable for pizza. Before I had finished my green pepper, garlic & black olive pizza, he had changed the oil and determined the problem. A bad battery! He could have sold me a new battery, but he pointed out that AAA should replace it for free. He knew they might argue with me about it so he provided the battery test paperwork to give them to prove the battery was the problem, NOT the alternator. Chris had told me that some of her elderly clients had a gadget they hooked up to their cars to trickle charge the battery since they don't drive often. But she said to be careful since you have to remember to unplug them! Considering they have memory problems, that could be a problem! When I got back to my in-laws I called AAA. They took over an HOUR to come out. The car started, since it had just been running. AAA's tech was going to make me drive it around, BUT I HAD BOB'S BATTERY TEST PAPERWORK! (See attached) The AAA tech said that because I had that, I didn't have to drive the car around or wait for the next time it didn't start. (Which was likely to be an emergency and I wouldn't be there to get a new battery). The battery was replaced for free, my in-laws didn't have to deal with AAA and their car was lubed and running smoothly. I also asked about fixing the hydraulics on the hood, since it wouldn't stay up, he said he could order them & gave me a good price, I decided the stick I was using would be more cost effective. BOTTOM LINE Their friendliness, knowledge of the issues and understanding of their clients needs was wonderful. Chris and Steve did more than just fix a single problem with my in-laws' car, they helped me deal with the other downstream problems caused by the circumstances of not driving much during the pandemic, saved them money and helped to prevent future problems. HIGHEST RATING! 5/5 stars!! This is what I posted on Yelp. Thank you!Stephen Begley
I've been taking all of my trucks to Bob's for years, service and quality is always there. Steve is the man when it comes to repairs. I've never had any issues with them. They deliver exactly what they promised. One thing for sure is that they'll never offer extra fix too get more money out of you. They'll gladly inspect and tell you the condition of ... more of educate you rather than try and charge you more for something that doesn't necessarily need fixing. We can't afford to have trucks down for two or more days and that's why we can count on Bob's to get it done in no time. If you're looking for cheap you won't find it here. This place is not about cheap. It's all about quality, service and customer satisfaction and that comes with price. We highly recommend Bobs. Definitely a "bang for you buck"D.S.
Very nice and helpful crew.Elena M.
I have used Bob's exclusively for going on 18 years or so. As I often tell Bob, he's the only man that gets to look under my hood. They've fixed every kind of repair, big and small, on two different cars, without any problems. They aren't cheap but the rates are competitive, and the work is done right the first time. I read some of the negative reviews and can tell you that none of that has happened to me. Bob always tells me up front how much it's going to cost, and if they're not sure, they will give a range depending on how complicated the job can be. No surprises ever. When I had a blown head gasket in Truckee, I towed my car 150 miles to Bob's. The engine was not damaged - whew - and I took Bob's advice to get a new radiator and all-metal fittings. These guys know their stuff.Patty A.
I have been using Bob's Auto Repair for over 20 years now. Bob and Steve are completely trustworthy. Their costs are fair, they communicate well and explain the problem in detail. My best review would be that I would NOT take my car to ANYONE else! These folks are that good! And, in this day and age, that is hard to come by!